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Why am I unable to add "New Staff?

Restricting the purchase of Additional Users Add-on ensures that team scaling aligns with your active membership Subscription Plan and account permissions. It prevents plan incompatibilities, improper user allocation, and billing discrepancies, ensuring that your organization operates within a structured and supported subscription tier.

What Problem Does It Solve?

It solves the issue of feature and seat mismatch where a base subscription plan (such as a Free trial or restricted tier) does not support multi-user expansion. Without this control, members might purchase extra user seats that their current subscription tier cannot technically support or manage, leading to unnecessary charges and operational confusion.

Benefits

• Subscription Alignment: Guarantees that user seat expansions match the capacity and capabilities of your primary subscription plan.

• Controlled Account Billing: Prevents accidental or unauthorized purchases of add-on seats by non-administrative users.

• Seamless Scalability: Encourages upgrading to higher subscription tiers (e.g., Launch, Growth, Advance, Premium or Elite) designed to support multi-staff collaboration.

• System Resource Integrity: Maintains optimal platform performance and account security across all active user accounts.

Example

If a travel agency is currently on a a starter or free tier that only permits a single user account, the system will prevent purchasing an "Additional User" add-on directly. To add staff members, the company must first upgrade its primary membership subscription to a tier that supports multi-user collaboration.

Important Notes

There are two main reasons why you might be unable to purchase additional users:

1. Subscription Tier Limits: Your current membership plan may not support extra user add-ons (e.g., Free or Starter plans). An upgrade to a supported plan is required first.

2. Maximum Seat Cap Reached: You may have reached the maximum allowed user seats for your subscription level, requiring a higher plan tier.

• Ensure you are logged in with an Administrator account, as sub-staff accounts may lack purchasing privileges.

• If you need assistance choosing the right tier or expanding your team seats, please reach out to UrbanSoft Customer Support.

Different Angles: Same Stories, Same Content, New Perspective

• Why is the option to buy extra staff seats grayed out or unavailable in my account?

• How does upgrading my subscription plan unlock additional user add-on purchases?