All Collections  >  Subscription & Add-ons  >  Why am I unable to top up "Credits"?

Why am I unable to top up "Credits"?

Credits are essential on UrbanSoft for accessing key system features, such as establishing business partner connections, or Ai processing transaction actions (such as, Ai insert tour package, Ai itinerary generation, Ai translation, Ai image search, Ai content generation or Ai marketing flyer). Understanding why a top-up fails ensures that your account remains active and operational without disrupting your daily business workflows.

What Problem Does It Solve?

Identifying the exact reason for top-up restrictions prevents unnecessary transaction failures, avoids duplicate billing charges, and helps administrators quickly grant the right permissions or resolve payment blockages.

Benefits

Knowing how top-up permissions and processes work allows you to:

• Ensure uninterrupted access to core UrbanSoft functionality and business connection features.

• Manage staff user roles properly so only authorized personnel handle billing and top-ups.

Example

For example, if a staff member attempts to purchase credits but receives an error, it may be because their account role lacks financial management permissions, or the payment gateway failed to authorize the transaction due to temporary bank verification issues.

Important Notes

• Role Permissions: Only company administrators or authorized accounts typically have permission to perform financial transactions and top-up credits.

• Membership & Plan: Ensure your current subscription plan not a Starter tier. Only users with a subscription plan of the Launch tier or higher can access the top-up credit feature. To enable this functionality, you may consider upgrading your subscription plan. By upgrading, you can unlock the ability to top up credits and connect with more potential partnerships on UrbanSoft, and also able to use multiple Ai features.

• Membership & Plan Status: Ensure your subscription plan is active, as expired or suspended memberships may restrict purchasing additional add-ons.

• Payment Methods: Verify that your card or banking details are valid and support online corporate transactions.

• Admin Perspective: Restricting top-up capability to admins prevents unauthorized company spending and keeps financial management centralized.

• System Perspective: Payment gateways enforce security checks to protect your company account from unauthorized or fraudulent purchases.

Different Angles: Same Stories, Same Content, New Perspective