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How can I "Cancel My Subscription Plan or purchased Add-ons"?

This guide will walk you through how to cancel your active UrbanSoft subscription plan or any purchased add-ons safely and easily. You will learn where to find your subscription settings, how to submit a cancellation request, and what to expect regarding your account billing and access.

When Do You Use This?

Use this process when you no longer need a specific feature/add-on or wish to discontinue your UrbanSoft subscription before the next billing cycle.

Before You Start

• You need:

  • Administrator access to your UrbanSoft account.

  • Active internet connection and account login credentials.

• Precautions:

  • Review your current billing cycle dates to avoid unnecessary renewal charges.

  • Check if your plan or add-on has a contract commitment or cancellation notice requirement.

  • Back up any critical operational data or records if you plan to fully discontinue your subscription.

Step-by-Step

1. Log in to your UrbanSoft admin portal using your account credentials.

2. Navigate to Admin > Subscription & Billing from the left navigation menu.

3. Locate the Current Subscription / Active Add-ons section.

4. Find the specific subscription plan or add-on module you wish to cancel.

5. Click Cancel Plan / Add-on.

6. Review the cancellation terms and select your reason for cancellation from the options provided.

7. Click Submit Cancellation to complete the request.

8. System will pop-up a notice "Are you sure, want to cancel the subscription?", Click Confirm Cancellation to complete the request.

9. Check your registered email for a confirmation message regarding your cancellation status.

Expected Result

Your subscription plan or add-on will be marked as canceled or set to expire at the end of the current billing cycle. You will retain access until the end of your paid period, after which billing for that feature will cease.

Important Notes

• Canceling an add-on or plan will take effect according to your billing terms (usually at the end of the current billing period).

• If you encounter any issues or require custom assistance, you can contact UrbanSoft Care directly through the Help Center.

Common Mistakes

• Attempting to cancel without admin-level permissions.

• Forgetting to click the final confirmation button during the cancellation process.

• Assuming immediate pro-rated refunds without checking the platform's billing policy.

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• Where can I unsubscribe from UrbanSoft modules or add-ons?